Our in-person and remote training options are designed to increase the user’s understanding of their instrument and allow laboratories to obtain the maximum benefit from in-house synthesis.
Operational Training
Discover the wide range of tools available on your synthesis platform. From initial primers to long and complex oligos, learn how to optimize the delivery systems for your own, unique applications.
- In-depth software training
- Custom method creation
- Performance of OEM operational inspections
- Recommended maintenance practices
- Operating principles
- Remote desktop instruction
Technical Training
Understand the mechanisms and flow control network that comprise your instrument. Learn how to diagnose and solve problems before they impede laboratory performance. Better communicate with service technicians and perform service operations.
- In-depth technical training
- Parts replacements and failure detection
- Detailed component breakdown
- Demonstration of standard field operations
- Preventative maintenance walkthrough
- Service Manual
Synthesis Training
Walk through the entire synthesis cycle. From phosphoramidite selection and preparation, through to live synthesis and analytics, this training will cover every detail and best practice learned from a global network of chemists and decades of synthesis experience.
- Oligonucleotide synthesis workflow
- Pre-synthesis operations and best practices
- Post-processing options and performance
- Reagent and phosphoramidite selection
- Synthesis optimization
- Processing optimization
- Full analytics breakdown and customer-specific methods
- Ancillary equipment recommendations
- Follow-up remote assistance