Our job is to keep your lab working, whatever the need. Through one of our tailored instrument support options, we are there for you on your terms.
Full Service Contract
Full Service Agreements are designed to offer peace of mind, maximum flexibility, and minimal wait times, guaranteeing immediate support and cost control for instrument operation.
Annual Preventative Maintenance operations are included to provide the longest life and reduce the total cost of ownership. All services are provided by our global network of certified field service technicians.
- All parts, labor, and travel costs
- Annual preventative maintenance visit
- Priority response times
- Email, phone, and on-site support
- Synthesis troubleshooting
- Free software upgrades
- No hidden fees
Options:
- Additional preventative maintenance visits
- Extensions to multi-year agreements
Preventative Maintenance
Regularly scheduled maintenance ensures optimal instrument performance. We recommend an annual Preventive Maintenance (PM) service for all synthesizers in our portfolio and an additional yearly PM for facilities operating with minimal to zero downtime. Our certified technicians are trained to perform the PM on‑site to prolong the longevity of your equipment with minimal impact on laboratory processes.
Preventative Maintenance stops most problems before they arise. Maximize the working time of your laboratory in the most cost effective way possible.
Instrument Repair
Should the need arise, our certified technicians are available to provide timely and efficient service for your instruments. Through our global network of trained professionals, unforeseen repairs and/or maintenance can be performed on-site or at one of our service depots in your local area.